Privacy Policy

This Privacy Policy describes how GMarket Catering (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our catering services and website.

1. Information We Collect

We collect the following information when you book a catering event:

• Your name and contact information (phone number, email address)
• Event details (date, time, location, guest count)
• Payment information (processed securely via Stripe)
• Phone number for SMS communication about your event

2. How We Use Your Information

We use your information to:

• Process and manage your catering booking
• Send event confirmations and updates via SMS and email
• Introduce your assigned chef to you before the event
• Process payments and refunds
• Send final balance reminders and gratuity requests

3. SMS Communication

By providing your phone number during the booking and contract signing process, you consent to receive SMS messages related to your specific catering event. These messages include:

• Chef introduction and event details
• Event confirmation and reminders
• Final balance payment reminders

We do not send marketing, promotional, or general communications. Message frequency varies based on your event timeline. Message and data rates may apply. Reply STOP at any time to opt out.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share information with:

• Your assigned chef (name and contact information for event coordination)
• Payment processors (Stripe) for transaction processing
• SMS service providers (Twilio) for message delivery

5. Data Security

We use industry-standard security measures to protect your personal information. All payment processing is handled by PCI-compliant third-party services. Access to customer data is restricted to authorized staff members only.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of SMS communications by replying STOP

7. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at [email protected].